Service Desk Analyst

LaGrange, GA
November 16, 2024

Apply for this job

Email *
Phone Number *
City *
State *
Browse

Upload file .pdf, .doc, .docx

Job Description

**Job Title: Service Desk Analyst** **Location: LaGrange, GA** **Salary: $45,000 – $55,000 annually**

We are seeking a dedicated Service Desk Analyst to join our team in LaGrange, GA. The ideal candidate will provide exceptional technical support to end-users and ensure efficient IT service delivery.

  • Key Responsibilities:
    • Respond to and resolve user inquiries via phone, email, and chat.
    • Troubleshoot hardware and software issues.
    • Document incidents and solutions in the ticketing system.
    • Assist with onboarding and training of new employees.
    • Collaborate with IT teams to improve service processes.

    Qualifications include a degree in IT or related field and strong communication skills.