Customer Service Representative -California Pacific Medical Ctr

San Francisco, CA
October 26, 2024

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Job Description

**Job Title: Customer Service Representative**

The Customer Service Representative is tasked with delivering outstanding service to customers in a professional manner. This role involves managing incoming calls with a focus on achieving one-call resolution. You will address and resolve discrepancies and customer complaints to ensure a consistent and positive experience.

Responsibilities:

  • Provide exceptional customer support via phone, email, and chat.
  • Resolve customer inquiries and issues efficiently.
  • Document interactions and follow up as needed.
  • Collaborate with team members to improve service processes.

    • Requirements:

  • High school diploma or equivalent.
  • Excellent communication and problem-solving skills.
  • Proficient in using customer service software.
  • Ability to work in a fast-paced environment.