IT Support Specialist (Industrial Tech Specialist)

Job Description

Condair Group, established in 1948 and headquartered in Switzerland, is the global leader in humidification, dehumidification, and evaporative cooling. We provide science-backed, holistic solutions that enhance productivity and promote healthier environments. With production facilities in Europe, North America, and China, we operate sales and service organizations in 23 countries and have representatives in 50 locations worldwide.

As we expand into the Richmond, Virginia area, we are looking for motivated individuals to join our team. Enhance your career with us today!

Learn more about us: www.condairgroup.com

Purpose of Role

The IT Support Specialist at Condair is responsible for analyzing and troubleshooting technology issues, providing support to staff in North America and globally. Key responsibilities include maintaining IT systems, installing and configuring hardware and software, and ensuring IT services are consistently available.

This role also involves supporting Condair’s MS Teams Telephony system globally, including deployment and maintenance for all local business entities.

Requirements, Key Duties, and Responsibilities:

To succeed in this role, candidates must demonstrate competence in the following:

• Provide first and second-level IT support for Condair locations in North America, both in-person and remotely.
• Offer technical support and training for Microsoft 365 and other standard applications.
• Install and maintain Windows clients, primarily via MS Intune.
• Manage user accounts, licenses, and access controls across the M365 platform.
• Monitor hardware, software, and network availability using predefined tools.
• Maintain critical manufacturing printing equipment.
• Support corporate projects with IT components, ensuring adherence to best practices.
• Participate in global IT projects, including migrations and software rollouts.
• Stay updated on technology trends to recommend improvements.

Professional Skills, Qualifications, and Competencies:

• 3-5 years of experience as an IT support specialist.
• Hands-on experience with IT infrastructure, including servers and printers.
• Fluency in English, both written and spoken.
• Strong analytical and troubleshooting skills.
• Certifications from Microsoft, Cisco, or CompTIA are a plus.

Benefits:

• Medical, dental, and vision benefits.
• Long-term and short-term disability insurance.
• Life insurance/AD&D.
• 401K plan.
• Paid vacation and sick leave.

Personal Characteristics:

Teamwork

• Balances team and individual responsibilities.
• Welcomes feedback and offers assistance to others.

Drive

• Demonstrates initiative and a commitment to success.

Ethics

• Acts with integrity and strong moral principles.

Professionalism

• Tactful in interactions and follows through on commitments.

Safety

• Adheres to safety and security procedures.

Dependability

• Consistently punctual and completes work on time.